Starting a New Service

Welcome to the City of Fate. This site will help provide you with information about setting up new water and trash utility services. Please select the type of service needed listed to the left on your desktop. From your smartphone, select the three bars on the top left.

* Please note the City provides water and solid waste collection services. Click here for a list of other new resident services.

Trash and Recycling billing is handled by the city of Fate, though service is provided under contract by Waste Connections. Residential service begins automatically when new residents request water and sewer service.

When you move in, if there is not a trash or recycle cart located at the residence, if you require an additional cart, or if your cart has been damaged, contact the Utility Department.

*Please note: request for new service and deposit received after 3:00 pm Monday-Thursday will result in connection on the following workday. Requests received on Friday will result in connection the following week.

** Starting 10/1/22 our office hours will be 7:30 a.m. - 5:30 p.m. Monday - Thursday and 8 a.m. - Noon Friday **

Tips for new and existing customers:

  • Check and change the settings on your irrigation system to avoid any surprises on your utility statement. For watering, conservation ideas, and general information on programming an irrigation system visit our Water Conservation page.
  • The city will use your consumption between mid-November and mid-February to calculate your new sewer average. Conserving water use during this time can make a positive impact on your statements.   
  • Register here to receive city-wide important disruption notifications via text or phone call.
  • To double-check the reading on your most recent statement simply look at the register located on your meter. The readings on the register are similar to a car's odometer, the numbers are always moving forward.  
  • If your irrigation system is not in use, turn the double check valve off to ensure your irrigation system will not use water if it resets without your knowledge.
  • Create a My Water Advisor account to monitor your consumption and set alerts for consumption and leaks. More information can be found here