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Utilities & Water
Mission
The Utility department strives to be a resident-centered organization, providing accurate and timely utility services that are consistent for all residents. It is our goal to provide upkeep and maintenance to the water and wastewater systems, so we can provide overall superior quality services. So, when you turn on your faucet or flush your toilet, there are no surprises!
- Utility Payments
- Trash and Recycling
- Understanding Your Bill
- Utility Forms
- Billing Information
- Helpful Tips!
Payment Methods
The City of Fate offers many convenient ways to pay your utility bill. Utility statements are due the 15th of each month.
Accepted methods of payment:
| Automatic DraftTo take advantage of Automatic Draft, fill out our Automatic Debit Form and submit in person, by mail, email, or fax. * Online you may set up a credit card and e-check draft on our payment site. *In person, the City can set up an auto bank draft for your convenience. |
Pay OnlineTo pay your utility bill online, you will need:
| Mail PaymentsPlease mail payments and correspondence to: City of Fate Please Note: payments submitted through your bank will result in a check being sent from their payment processing center not submitted electronically and may be delayed based on your bank's individual check release date. Be sure to set the draft date at least 7 days before the due date (the 15th of each month) to ensure adequate payment processing time. |
After-HoursAn after-hours drop box is available at Fate City Hall, 1900 CD Boren Parkway. Please place payments in the silver drop box by the main door. Payments are processed the next business day after 7 a.m. Do not place cash in dropbox. | Pay By PhoneCall 833-250-4482 to make your credit card* payment over the phone. You will need your account number and service address. |
Payments must be received on or before the DUE DATE, the 15th of every month. Payments made with a post-date are subject to the disconnection date (8 am on the 25th of every month). Post-dated payments are not extensions and will not protect your account from disconnection or penalties.
Late Payment
The due date on your bill applies to the current charges only. Any past due amount must be paid immediately. Failure to receive a bill does not waive late fees or disconnects. The City of Fate is not responsible for the U.S. Postal Service, and if payment is mailed but not received before the due date/cutoff date, late fees or disconnects are not waived. Statements are mailed on the 20th of the month and due on the 15th of the following month. Payments made after the due date will be charged a 10 percent late fee.
*Please Note: A 2.25% processing fee will be added for all credit card and debit card transactions. This includes transactions made online, by phone, in person, and by credit/debit card automatic draft.
Trash and Recycling Policies
Carts should be placed at the curb no later than 7 AM on the scheduled collection days and returned to the garage at the end of the day. Service hours are completed at 7 PM.
To better serve you, please leave space around your carts and other objects to allow the automated arm to retrieve the carts and improve collection efficiency. Please place carts at least 3 FEET away from each other, cars, mailboxes, light poles, and any other stationary object. Place the cartwheels toward the house.
Large items over 50 pounds or 48" in length that do not fit in the trash cart are considered bulk trash. This does not include extra trash bags. Residents are allowed ONE bulk item per trash day and will need to call Waste Connections to arrange pickup at 469-452-8000. Some items may incur a fee.
For detailed information, please review the Trash and Recycle Guide.
To Ensure Service:
- Do not overpack or place loose trash in the cart.
- Break down boxes before placing them in the cart.
- Cart lids must be completely closed.
- Do not place trash bags outside, beside, or on top of the cart.
- Bag trash so that while dumping the cans loose trash does not spill out.
*Trash and recycle pick-up will be delayed by one day on Waste Connection's observed holidays:
- New Year’s Day*
- Thanksgiving Day*
- Christmas Day*
Example: If your normal pick-up day is Tuesday then pick-up will take place on Wednesday and so forth.
Garbage and Recycle Schedule
Please see the map below for trash and recycling collection days. Please place both your trash and recycling on the curb by 7 am on your regularly scheduled trash day. If you have any questions or concerns please contact the City of Fate at 972-771-4601.
Trash and Recycling Rates
The collection of solid waste is provided by the contract services of Waste Connections.
- Trash Rate - $19.87 per month (includes one GREEN 95-gallon cart and one BLUE 95-gallon recycle cart)
- Extra Trash Carts - $10.83 each per month
- Extra Recycle Carts - $2.17 per month
For cart assistance, contact the Utility Department at 972-771-4601 or via email
- If when you move in, there is no trash or recycle carts are located at the residence,
- If you require an additional cart,
- Or if your cart has been damaged.
All new poly-carts, poly-cart repairs, or extra poly-carts will be delivered the week following the week they are ordered.
Roll-Off
For roll-off information, please contact Waste Connections directly at 903-450-8282.
Click here for information on the local Landfill.
Click here for information on local recycling facility locations.
With the goal to improve recycling across the region, the City of Fate is partnering with the North Central Texas Council of Governments and surrounding cities to launch the "Know What To Throw" recycling education campaign. KNOW WHAT TO THROW is a fun campaign to educate residents on the correct items to recycle and what items are not acceptable. To test your recycling skills, take the DO YOU KNOW WHAT TO THROW quiz.
Below are the forms needed to manage your utility service. Both online and printable forms are available for most applications. Choose the option that best suits your need.
New Utility Services
- Residential Water Service Application (online)
- Residential Water Service Application (PDF)
- Customer Notification (online)
- Housewarmers Sign Up (online)
- Commercial Water Service Application (online)
- Commercial Water Service Application (PDF)
- Hydrant Meter Application (online)
- Hydrant Meter Application (PDF)
Trash Only Services
- Trash Only Application - Residential (online)
- Trash Only Application - Residential (PDF)
- Trash Service Application - Commercial (online)
- Trash Service Application - Commercial (PDF)
Disconnect Services
- Disconnect Form (online)
- Disconnect Form (PDF)
Update Account Information Forms
- Billing Information (online)
- Billing Information (PDF)
- Authorization to Make Changes (online)
- Authorization to Make Changes (PDF)
- Utility Billing Account Maintenace (online)
- Utility Billing Account Maintenance (PDF)
- 96-Gallon Recycle Cart Request (online)
- 96-Gallon Recycle Cart Request (PDF)
- Utility Disclosure Form (online)
- Utility Disclosure Form (PDF)
Water Adjustment Form
- Water Adjustments (online)
- Water Adjustments (PDF)
Payment Information & Forms
- Automatic Debit Form (online)
- Automatic Debit Form (PDF)
Alarm Permit
- Alarm Application (online)
- Alarm Application (PDF)
Utility Billing Policies & Procedures
- Billing cycles are from the 15th day of each month to the next. Water bills are mailed on or about the 20th day of the month and are due by the 15th of the following month. If payment is not made by the 15th, a late fee of 10% of the amount owed will be added to your account on the 16th.
- If, for any reason, you do not receive your bill by the 1st of the month, please call the Utility Billing department at 972-771-4601. If payment is still not received by 8 am on the 25th, the service will be scheduled for cut-off, and a $50 fee will be charged to restore service to the account.
- For customers who choose to take advantage of online banking, please note that your bank will send a paper check to our office by US Mail. Payments are not posted to your account until we receive and process these payments in our office. Actual receipt of the check may take up to 10 days from the time your bank notifies you that the funds have been taken from your account. Example: If the date on the check from the bank is the 15th and the payment is received in our office on the 16th, it is considered late and a late fee will be added to your account.
- A fee of $35 will be charged on all returned checks. You will be notified, and if the check is not paid, the information will be sent directly to the Attorney General’s Office for collection. No subsequent checks will be accepted.
A night drop is available for after-hours and weekend payments, and is located at:
City Hall
1900 CD Boren Pkwy
Fate, TX 75087
PLEASE NOTE, your account will be discontinued if:
- Full payment is not made by the cut-off date
- Non-sufficient funds check is not paid within the time allowed
If your service has been disconnected for non-payment or a non-sufficient funds check, you will be required to pay a deposit of $150, if one is not already on file, and a $50 fee to reconnect service to your account.
Tips for new and existing customers:
- Check and change the settings on your irrigation system to avoid any surprises on your utility statement. For watering, conservation ideas, and general information on programming an irrigation system visit our Water Conservation page.
- The city will use your consumption between mid-November and mid-February to calculate your new sewer average. Conserving water use during this time can make a positive impact on your statements.
- Register here to receive city-wide important disruption notifications via text or phone call.
- To double-check the reading on your most recent statement simply look at the register located on your meter. The readings on the register are similar to a car's odometer, the numbers are always moving forward.
- If your irrigation system is not in use, turn the double check valve off to ensure your irrigation system will not use water if it resets without your knowledge.